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Helpdesk Delivery / Costs

How are orders shipped

Items in our catalog are sent by regular post or by courier (e.g. DHL, DPD, UPS). For especially large volumes/amounts, a commissioned shipper will be used.

Delivery time

Your order is continuously processed after entry. For the delivery time to your country please look into chipping cost chart.

Important notice

Despite careful precautions, it is possible that goods could be damaged during delivery. Should this occur, you will be reimbursed for the cost of damaged items or we will replace the damaged items free of charge.
Please note the following procedures:
Shipping Damages should be reported to the delivering agent immediately upon receipt. Subsequently, inform us of the reported shipping damage. If you plan to return any items, please inform us before doing so by Email, Fax or Phone. Thank you for your understanding and cooperation.

Shipping costs

The shipping costs will calculated once for each order and include postage and handling.

Please look for the shipping costs of your country in the following chart:

Country Deutsche Post DHL DPD UPS Express
Germany (up to 100€ amount) 4,00€
(1-3 workdays)
on request
Germany (from 100€ amount) Versandkostenfrei
(1-3 workdays)
on request
Germany C.O.D (up to 100€ amount) 8,00€
plus 2.00€ carrier fee
(1-3 workdays)
Germany C.O.D (from 100€ amount) 4,00€
plus 2.00€ carrier fee
(1-3 workdays)
Belgium 8,00€
(1-4 workdays)
on request
Luxembourg 8,00€
(1-4 workdays)
on request
Netherlands 8,00€
(1-4 workdays)
on request
Austria 8,00€
(1-3 workdays)
on request
Denmark 8,00€
(2-5 workdays)
on request
Czech Republic
8,00€
(2-5 workdays)
on request
France 12,00€
(2-5 workdays)
on request
Great Britain 12,00€
(2-5 workdays)
on request
Poland 15,00€
(5-7 workdays)
on request
Italy 15,00€
(5-7 workdays)
on request
Hungary 15,00€
(5-7 workdays)
on request
Slovakia 15,00€
(5-7 workdays)
on request
Switzerland 14,00€
(2-10 workdays)
on request
Finland 15,00€
(10-12 workdays)
on request
Greece 15,00€
(10-16 workdays)
on request
Irland 15,00€
(10-12 workdays)
on request
Portugal 15,00€
(10-16 workdays)
on request
San Marino 15,00€
(10-16 workdays)
on request
Sweden 15,00€
(10-16 workdays)
on request
Spain 15,00€
(10-16 workdays)
on request
Estonia 24,00€
(10-20 workdays)
on request
Latvia 24,00€
(10-20 workdays)
on request
Lithuania 24,00€
(10-20 workdays)
on request
Norway 24,00€
(10-20 workdays)
on request
Romania 24,00€
(10-20 workdays)
on request
Russia 24,00€
(10-20 workdays)
on request
Turkey 24,00€
(10-20 workdays)
on request
Ukraine 24,00€
(10-20 workdays)
on request
Cyprus 24,00€
(10-20 workdays)
on request
Canada 27,00€
(15-24 workdays)
on request
Mexiko 27,00€
(15-24 workdays)
on request
USA 27,00€
(15-24 workdays)
on request
Japan 33,00€
(16-24 workdays)
on request
Australia 33.00€
(16-24 workdays)
on request
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